Linda sent a message to Doug McMillon – President and Chief Executive Officer of Walmart Stores, Inc. – Email Address that said:
Hello sir, My name is Linda I am a Long time Wallmart customer. An old grandma. I am writing to you because first after looking at your smile I feel it will not be a waste of time.
Not sure where to start so I do not ramble. I am very frustrated, upset on the verge of tears. I have been for almost 3 hours now trying to get hel by chat, phone in Central America. That's a whole different story. I have a granddaughter who is 19 terminally ill. In bed pretty much, she has wanted the cancun palm bedroom set forever, being disabled on SSI not able to drive now I am home bound, left to do all my shopping by internet. On blackFriday I was hunting everywhere for her bedroom set, I found the palm tree headboard, at Wallmart.com for $97.99. I was almost jumping for joy. I ordered it soooo excited the order was accepted. It charged my account. I was given a delivery date of 12/14/16. Right around her final chemo for the year. I never heard a word, so today I went to see if I could find anymore shipping info. To my surprise...shock it said ORDER CANCELLED. I was never notified, my charge was never credited. The Wallmart CS REP. was LESS THAN HELPFUL. DID NOT WANT TO LISTEN OR GIVE A DARN IMO. I TOLD HIM MY SITUATION TOLD HIM I WANTED THE PRODUCT, IT WAS AVALIABLE THEN, IS NOW. HE LEFT ME ON HOLD CAME BACK TO TELL ME THE ITEM WAS ADVERTISED FOR THE WRONG PRICE. I EXPLAINED BASICALLY TOO BAD. MY ORDER WAS ACCEPTED THE PRICE WAS ADVERTISED, NO PRICE CORRECTION OR RETRACTION. THE CALIF. WEIGHTS MEASURES DEPT. SAID PER LAW WALLMART NEEDS TO SELL IT TO ME FOR THE PRICE. HE KEPT ON AND ON WITH THE SAME STORY, I ASKED FOR A USA SUPERVISOR, WAITED FOR SEVERAL MINUTES AND NOPE....NO USA REP. SO I AGAIN ASKED FOR A USA SUP. OR SHOULD I JUST EMAIL YOUR CEO, I ASKED HIM. HE COULD HAVE CARED LESS. SO I TOLD HIM I WAS NOT WAITING ANOTHER 10 MINUTES. HE SAID HE COULD NOT GUARNTEE THAT. I THEN SAID AFTER 2 MINUTES I AM HANGING UP. I AM HEART SICK O ER THIS. A BLACK FRIDAY BAIT SWITCH IS WHAT I FEEL LIKE. THE DAY AFTER BLACK FRIDAY THE CHEST FOR THIS SET WAS ADVERTISED FOR $97.00 IT SHOWED ON THE SITE BUT COULD NOT GET THE ORDER TO GO THROUGH. WHICH WAS ANOTHER LONG FRUSTERATING DEAL. BUT IN ANY CASE, This headboard is $2-3 hundred reg, the same with the matching set. As are the nightstands. PLEASE CAN YOU HELP ME ON THIS...... I REALLY FEEL WRONGED ON THE HEADBOARD. THE DRESSER IN A WAY, BECAUSE IT SHOULD NOT HAVE BEEN DONE THE DAY AFTER THE HEADBOARD. A MISTAKE TWICE......IT WAS NEVER CORRECTED. BUT ANYWAY ALL MY ORDER INFO IS ....
But I guess being so excited I goofed.
I AM NOT SURE HOW LONG I WILL HAVE THIS ANGEL ON EARTH WITH ME, BUT AT LEAST SHE CAN HAVE SOMETHING SHE HAS WANTED SINCE HER 16TH BIRTHDAY.
SORRY FOR CAPS, I HAVE VISION ISSUES. ALSO COMPREHENSIVE AND RETENTION ISSUES FROM A MVA, TRAUMATIC BRAIN INJURY, 'DAMAGE AFTER BEING IN A 8 DAY COMA.
PLEASE CAN YOU LOOK INTO THIS ? ALL THE PRODUCTS OF THIS SET WERE, ARE STILL IN STOCK.