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Hello there, I am writing to express my sincere appreciation for one of your – Richard Fairbank email address

Jerry sent a message to Richard Fairbank – Chairman and CEO, Capital One – Email Address that said:

Hello there,

I am writing to express my sincere appreciation for one of your Capital One employees. Her name is Yana and she is with internet tech support.

I have been trying for at least 3 weeks to set up my credit card account, ending in 4357, on line. With each try I was told that they would send me a code via eMail….however, no mail ever came….I was then told that Cap one was having trouble sending eMails to aol accounts. So, it became frustrating.

Well today I lucked out and got Yana on the phone and guess what – I AM NOW ON LINE WITH MY ACCOUNT. She worked with me, tried several different things and then it happened – I AM connected.

Employees like her are priceless……please convey my appreciation to her. Oh, and when I get fantastic customer service I usually suggest that the great employee should get a raise……..but……I will leave that to you.

I am enjoying my Capital one card….

Thank you,

Jerry

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