Peggy sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
Hello. This is for mr. Rutledge. I am a customer of brighthouse, now transitioning to spectrum. As always I sent payment in November upon receiving my bill for premium cable and Internet . Later in the month I called to just find out about transition when I was then told that I can pay my bill. I told the rep I did 3 weeks prior. They never received check so the rep said, I was not notified of their plans to disconnect me.Later that day ( dec1) I received the letter from brighthouse . I called many times, and was told my check didn't clear, tgere was no account. My bank told me that there was never a check received from brighthouse for that payment and all of my other checks cleared. Again today I called spectrum( which I was told high cost volume and was disconnected. I drove up to palm
Bay and waited on line to speak to a manager as this was listed on the ticket left on my door from brighthouse as a destination. I am disabled and have a bad back. After waiting on a long line at spectrum store, the rep told me it's only to pay or return equipment. At this point I was very mad and upset. My checking account had funds to pay, and last month I used same checking which paid Octobers bill. So someone in accounting screwed up and caused me to be upset, unable to get through to your company as phone automatically cancels my calls due to high volume . I drove 40 minutes to Palm Bay for nothing . I came home and called a supervisor named Tyrone. He is looking into it. I believe the accounting dept had a problem... My bank checked and no requests nor check came from brighthouse this month. I told trying that I was not aware of this until I received a letter yesterday. My service was set to be cancelled. Me, a 3 year never missed a payment loyal customer. Made to feel I bounced checks and a tag put on my door by someone. I told Tyrone how mad I was. I asked him to find out who messed up in accounting to make me feel so awful. I did pay him over phone for last month so my service was not cancelled, and he wanted me to pay a late fee!!!!! Are you kidding- you are lucky I didn't cancel.. It's not my fault and brighthouse letter only came yesterday!!! And I found out myself merely by calling about transition process. I told Tyrone to compensate this awful day and a half by giving me a months service free. The least he could do- good pr right? He was not willing to do that until he found out if it was my bank or Brighthouse at fault. You're kidding. I paid only what I owed and not late fee and instructed him to find out what happened that my check did not go through and why was I notified so late and made to feel like I was to blame. Mr. Rutledge, I am
Writing to you because I know customer satisfaction is important. this was handled poorly and I need someone with power to help me. This is very upsetting. I never had a problem with Brighthouse . Never. Can you help me please? I hope there will not be any further issues, and your company will compensate me for the aggravation it has caused me.
Peggy
