Steven sent a message to Thomas J. Folliard – President and Chief Executive Officer of CarMax, Inc. – Email Address that said:
Hello,
We purchased a 2012 Chevrolet Traverse on August 24 2016. After three days the vehicle was found to have many issues that your famous CQI missed somehow. We asked that the vehicle be sent
To Chevrolet because the technicians somehow still missed the issues. We were refused this and told that since we are now outside the 5 day window , we could not return the vehicle. As of right now we simply want a full size SUV that is everything we had in this s broken one for the same price we paid or to have it completely fixed with OEM parts . Please contact me so that I can discuss this further
Sincerely
Steven
