Kathleen sent a message to Terry J. Lundgren- Chairman and Chief Executive Officer, Macys, Inc. – email address that said:
Hello
Well, I hope that you can help me, as I have not heard from customer service. I made a purchase on my Macys account as a PreSale dated Jan 4, 2016 for a men's 14kt gold chain original price $2000. was not offered any "service plan" at the time of purchase.
There was a slight kink in the chain and the sales lady said that would not be a problem because it is 14kt gold. It was also the last one that she had in stock.
I purchased the chain , gave it as a gift, and now it broke.
I went to the KOP Macys and explained the problem to the jewelry manager, she asked if I purchased the extended service plan, I told her I was not offered one, oh she said, sorry but you had 30 days after purchase to get one, and again I said, I was not offered one. SO she told me there was nothing she could do for me. I explained how disappointed I was and that I paid a lot of money for this chain and surely there was something she could do to help me....a lifetime Macys customer.
Yes she said, as she handed me a coupon for the "Fast Fix" store in the mall and told me they could fix the chain and with the coupon I would get 10% off. Hummm so I went there and they did fix the chain....I also found out that for every coupon they receive, they in turn give the referring person a dollar for sending them there.
Really !!!!! This is how Macy's gives "customer service"??????
Giving me a coupon to go elsewhere and then the sales person receives $1 for every customer they send away!!!!
So, with that being said...here is my information
ORGI $2000.00 TODAY'S PRICE $2000.00
WITH COUPON AND SALE THE CHAIN CAME TO $810.90 ON MY MACYS CHARGE
PRE SALE 156-0033-1831 DATED 01/04/16
PRECIOUS METALS 98087799412 270/074
What can you do for me?
As I am sure by now you realize that this is not acceptable Macys customer service.
Kathie
