Patricia Brody sent a message to Marvin R. Ellison President of J. C. Penney Company Inc.- email address that said:
I am writing to you as a last resort. This has been going on since February.
I purchased shoes online on February 13 for $36.20 invoice r509-15648
I returned the shoes on the 15th tracking no 9405510200883717715520
According to PayPal , your company received the package on Feb 17 in reno,nv. 89506
I am still waiting for my refund.