Melissa sent a message to Bob Sasser – Chief Executive Officer and President of Dollar Tree Stores, Inc. – Email Address that said:
My name is Melissa, and I recently walked into my local Dollar Tree with my 10 year old service dog (labrador retriever), and was denied service at your 233rd street location by a manager named Garth. I have no visible disabilities, nor did I have my certificate for her on my person. I am apalled at the disrespect that I have recieved and may file a lawsuit against your company. I am dissapointed, as a faithful customer to your company and will no longer shop at Dollar Tree. I hope you can resolve this matter with no legal action, as I am not looking for compensation, I would just like to shop without being harrassed and denied service because I have a support dog with me. Thanks for your time.