Erik sent a message to Glen F. Post, III Chief Executive Officer of CenturyLink, Inc. Email Address that said:
I've been getting the runaround for weeks and hope you can help. After months of really sub-par internet speeds (1.5Mbs on a 10Mpbs account) CenturyLink technical support has just admitted to my that my neighborhood has been bandwidth exhausted for 700 days. This is after they promised to fix the issue on two previous occasions. I finally got "escalated" to the "national office" on my last call, and the lady on the phone promised to have the local supervisor call me personally. That never happened and now I'm back at square one.
I don't need to be comped, I dont want a special offer as an apology, all I want is a solid date on getting good service to my house. How can I just simply get a straight answer on this? This is my last ditch effort before moving to an insanely expensive LTE option.
Thank you for reading.