Linda sent a message to Andrew House President and Group CEO, Sony Computer Entertainment, Inc. – email address that said:
hi Andrew I bought a PlayStation four for my 37 year old son for Xmas I also bought him the 3 £39,99 subscription for a year .unsortunately the subscription card must have got thrown away by accident with the wrapping paper I ts a lot of money to me so I spent 35 minutes on the phone to Sony London who said. To me if I can go back to Argos and get the subscription card. Number they may be able to do something I did this but when I rang again the person I spoke to said I had. Been given wrong info and there was nothing they could do so my son rang Sony again and they said if we could e mail the receipt the number of the card of Argos card. They would help Sony are now saying to my son by e mail surely after your company as had us running round in circles as a goodwill gesture you could help us we have the receipt etc your company is saying one thing then changing their mind we bought the PlayStation 4 but lost the 39 99 subscription card please can you help thanks I would appreciate a reply Asap thankyou Andrew