Damien sent a message to Brian Krzanich CEO, Intel Corporation that said:
Hi Brian,
I'm a long time Intel-only processor fan/proponent for all my machines, custom built or otherwise. Unfortunately this letter comes from my frustration in my recent purchase of the Intel NUC with skylake chips (NUC6I5SYH).
As this is my first NUC, I've been floored by how poorly this machine and supporting drivers have been put together for what is supposedly built for Windows 10. I purchased this to do one thing, run as a Plex media player for the living room. Play movies, music hosted locally. I can't get through a movie without the NUC freezing and requiring a hard reboot, and several hardware components simply do not work (the IR sensor, headphones adapter, NXP sensor). With all that said, the worst experience is the support staff attending to these well known problems. Letters to support have either gone unanswered or with questions about supporting hardware, Bios versions etc. The feeling I get reading the forums is there's very little being done as there are no updates as to what's causing the issues or at least acknowledgment there's a problem that's being worked on.
My media player prior to this was a 6 year old mac-mini. It still runs without issue. The only reason I decided to replace it, was because It's old and simply can't play today's movies/sports with higher bitrates and FPS ( I5/HD 3000 integrated GPU). Because I've recently become unhappy with the way Apple produces hardware, I decided to make the decision to purchase from Intel with the assumption I'd get a stable machine for some relativley lightweight tasks.
This was a miss on my part and in hindsight I should've waited to read others experience as it would've given me pause.
I was excited about the skylake NUC's and unfortunately jumped head first into what is slowly becoming the realization that I made a big mistake. I'm really hoping this not to be the case and something is being done to fix these persistent issues.
Sincerely,
Damien
