faith sent a message to Saun Bruce W Van – Chief Executive Officer, Citizens Bank RBS Citizens – Email Address that said:
Hi Bruce
I just wanted to send a quick email to let you know that I am extremely frustrated at Citizens Bank at the moment. I signed up for a checking account for my son who just started working and when I signed up at the branch they said they would give me a promotion of where if I made a direct deposit within 60 days of opening the account they would give me $150.00. I have called customer service 3 times, went into a branch and was told that the money would be in the account at the end of September nothing else. It still wasn't in the account and so I called customer service yet again and they just told me that the promotion was a direct deposit of $250 within 60 days of which was never told to me . it was my son's account and he just started working so I wouldn't even know how much he was going to make in order to agree to a direct deposit of $250.00. I set up a direct deposit from my work just for a minimal deposit within the 60 days so that he could still get credit for it. I have an account there my other son has an account there and we were both offered promotions of which we got. i also have a student loan there for my older son. I am very upset that this was not told to me at the time we opened this account and I don't think that its fair that I was given the run around for the last couple months and not told this sooner and that the branch at citizens bank did not relay this information to me when signing up. I just wanted to let you know that I am very disappointed in that and in the future I will revisit my options for my banking and tuition needs.
thanks for your time
faith
