michele sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. that said:
HI first off i hope you are having a wonderful day! I have been dealing with a internet problem for a year. As of 6:25 this evening i was told no they are not going to fix it and yes they except me to still pay the bill. I want you to know this is wrong and unfair to the people who use your service. I would like to know what you would do if it was you? Thank you