james sent a message to Marvin R. Ellison- the President of J. C. Penney Company Inc.- email address that said:
Hi. I had a horrible experience dealing with your customer service team. My problem is still not resolved. I need your help. My wife was even denied the privilege to talk to a supervisor. Please help me resolve this issue asap. I know jcpennys can do better. Thanks for your time. James
