Eamonn sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
I would like to express my sincere thanks to your compassionate organisation. I was due to fly to Alicante from Bournemouth on 27th April returning 2nd May, but unfortunately due to health problems (Metastatic Prostate Cancer) was unable to make this trip. Your organisation was extremely empathetic and gave a full refund. Our booking reference was MLB1QS.
It's a small world as several years ago in 2003 I was lucky enough to get Kell Ryan to give a talk to my students at Bournemouth Poole College of Further Education about the success of Ryanair.
I can honestly say this experience exemplifies customer service at its very best. Please send my regards to Kell and once again thank you for your wonderful, empathetic and compassionate customer service.
All the best