Bart sent a message to Takuya Nakata President and Representative Director, Yamaha Corporation Email Address that said:
Hi.
In first sorry about my english.
I live in Poland
In december (10.12.2015 r) i bought YAMAHA PSR-S970 from dealer Piano-forte Beata i Miros aw Gurgul, Lubin street Mieszka I.
Psr is super instrument but unfortunatelly my has a BUTTON (A-J) defect, you can see it in my film
I have send to yamaha serwis (M. Ostrowski Sp. J. al. Armii Krajowej 5, 50-541 WrocÅaw
My instrument come bac and THEY do nothing - they say that everything is ok. That this just have that and that they cant do nothing with this.
"The described occurrence is occasionally appearing at pressed of button in his lowermost part, it isn't the defect but the feature of this model which doesn't influence acting at the correct use of the button. The instrument stayed thoroughly tested and is truly efficient."
Instrument come back in unorginal paper and scratched casing.
I didn't accept the instrument and I sent him again.
Now i must wait for a 7 weeks that they will replace the casing.
The instrument (button problem) won't be fixed.
They sey that everything is all right.
I bought the new instrument, if has a defect (button problem), should be repaired or they should replace the instrument. A guarantee consists in it.
I want to have a truly efficient instrument for which I paid.
Meanwhile service in Poland is not caring about the customer. They are saying, around these are a feature rather than a defect.
I belive that you can help mÄ with this problem.
I wont to belive that Yamaha take care for his customers.
Please help mÄ with this.
I have already send a message to :
but they also say that they cant help me.
Maybe when the President of Yamaha Corporation contact with them - it helps.
Åukasz
P.s. "We will remain innovative to go beyond our customers expectations"
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