Diane sent a message to Mark Fields – President and Chief Executive Officer of Ford Motor Company email address that said:
Hi mark, I'm writing to let you know how unhappy I am with my 2012 Ford Focus. I purchased it in 2012 and the radio is broke. It just started popping a year ago, like fireworks going off, kept cutting in and out and finally a final pop and no more radio. I took it to fair view ford in naperville I'll and they said I'd have to pay for it, which I think is very unfair. It's only 4 years old! I read many complaints from other Ford Focus customers with the same problem on the Internet. Can you help me???? I hope so thank you in advance. Diane Hansen
