Tom. sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
Hi Michael.
Just a suggestion that you might consider having Car hire with all Insurance included no hidden extras as people are fed up with the extras.
Also persons that might have Flights booked in advance we're not going to use them that they might get a small credit on a trust bases if they are re sold.
Kind Regards Tom.
