Benny Munoz sent a message to Chuck Surack Founder, President, and CEO, Sweetwater Sound Inc. - Email Address that said:
Hi Mr. Chuck Surack;
I am writing about my recent order #15505828. I received the Korg drum machine today. I must say it is of very poor quality. I called Sweetwater and they are going to process the return however Im told that I have to pay for shipping and that I will loose the $10.00 processing fee. This is not right at all. Ive been a customer of Sweetwater for many years. I always dealt with Chris and he always treated well. Now the one that is taking my orders is a gentleman by the name of TJ. Can you look into do and get back to me? My number is 609-579-7083. Thank you very much for your anticipated attention with this matter.