larry berfond sent a message to Mark Fields President and Chief Executive Officer of Ford Motor Company email address that said:
HI MR FIELDS,
SORRY TO BOTHER U. I JUST BOUGHT A LINCOLN NAVIGATOR 4 DAYS AGO FOR OVER 70000 DOLL . FROM A DEALER ON STATEN ISLAND NY. I WAS GOING TO BUY A CHEVY TAHOE BUT DECIDED ON YOUR CAR INSTEAD. NOT ONLY DID THEY LIE TO ME ABOUT SOME FEATURES IT HAD BUT NOW THE CAR IS IN THE SHOP BEING REPAIRED BECAUSE OF SHAKING AND A LOUD NOISE AT HIGH SPEED . THE WAY I WAS TREATED IS TOTALLY DISGUSTING IM VERY UPSET THAT A BRAND NEW CAR I ALREADY HAVE TROUBLE WITH. IM A NYPD OFFICER ON DISABILITY FROM NUMERIOUS LINE OF DUTY INJURIES AND NOW I HAVE TO DEAL WITH THIS . NOT COOL PLUS I ALSO HAVE OTHER PENDING SURGERIES WAITING THE DEALER CAN CARE LESS . CAN U PLEASE CALL ME SO I CAN EXPLAIN THE ENTIRE SITUATION
I WOULD REALLY APPRECIATE IT AS SOON AS POSSIBLE I SPOKE TO CUSTOMER SERVICE BUT YOU MUST HEAR WHAT HAPPENED . THANKS FOR YOUR TIME LARRY
