Faisal sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
Mr Glen this message may not reach you because of your busy schedule. But my mom is a customer and has been for many years. We are unable to get consistent internet connection we've tried everything. We even had a technician come and charge us with us for a new modem. Thirty minutes after he leaves the internet isn't working. Plus help.