Sharon sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
Hi Mr O'Leary
My family and I are regular customers of Ryanair and have been for quite a number of years now, yes you are cheap, yes the seats can be a little uncomfortable, but you get the job done. Normally on time too. I stick to the rules in terms of size allowance therefore have never had to be penalised. I am a defender of your airline but that may soon disappear because of an issue that has been going on from June this year. I booked our annual weeks holiday on 26/02/16 to Valencia from Stansted flying out 20/07/16 returning 27/07/16 at a cost of £342.39. Booking Ref. on 27/06/2016 I wanted to add baggage to my booking so viewed this on your website but could not find the return flight. I contacted your customer service department who confirmed there was no return flight. Although I found it hard to believe I had not booked this, I booked a separate return for us that day. When I then viewed my booking I could clearly see there were now 2 exact same bookings for both of us. I contacted your customer service department again, who confirmed the same and stated that the return flight booked in February would be refunded as this was a more expensive flight. From that day till now, I am still waiting for the refund. I have called your customer service department so many times and emailed them, where they have confirmed applying a credit to a card but that is not the card I booked the flights with. I have confirmed with my bank and your staff that the card I booked the flights I have even provided the authorisation code and still, I cannot receive my refund. I spoke to your customer service desk 2 weeks ago and after re-telling my story for the 5th time, confirmed they would cancel the refund to the card and send me a cheque. To this day this has still not arrived. I have just come off the phone with a supervisor of the reservation centre, Martin, although trying to be helpful actually could still not help me and has passed it on to another customer service department. Mr O'Leary, Im really fed up of trying to pursue this by the normal channels as it clearly is not working and really just want my refund back now. I would appreciate your response by return
Sharon
