Dana DeAngelis sent a message to Edward W. Stack - Chairman and Chief Executive Officer of Dicks Sporting Goods - Email Address that said:
Hi Mr. Stack, I am sorry to say that I had a really just had a bad experience at the Dicks Sporting Goods at 387- Mt Hope Ave Rockaway NJ. I walked in the store and asked to have my sons lacrosse stick restrung, they said no problem they would do it as I shopped. I walked around the store collecting almost $600.00 of equipment for my oldest son of 4 boys. When I went to get the lacrosse stick they said, we cant do that for you today it will be 3 to 6 days! I said What they just said they would do it I just went around getting all of this equipment, may I please speak to the manager? . After about 10 minutes a guy came up and said, I will string it up , so I said, Ok . Then the manager walks up to me and says, what is your problem? , I said , I dont have a problem I just wanted my sons Lacrosse stick restrung and there is just one other customer in this store I dont understand what is the problem, then he said I guess you want special treatment or something we have a lot to do around here, I said, it doesnt take a long time to do this and no one is here, he said YOU HAVE AN ATTITUDE PROBLEM!, at that point I just walked away while he whispered to the other workers about me. It was very embarrassing. His name was Anthony but they would not give me his last name? Thank you for your time.
