Shannon sent a message to Abigail Johnson – President and Chief Executive Officer of Fidelity Investments and Chairman of Fidelity Worldwide Investment email address that said:
Hi Ms. Johnson,
I have been trying to get my 401k rolled over to my new employer since 3/4/16. Since leaving my prior employer I got married and changed my last name to Dunn. Fidelity has issued two checks to me with the wrong last name. They also asked me to send my marriage license and driver's license and a letter to Fidelity requesting to make this change, only to get the paperwork sent back to me saying Fidelity could not process the name change. I spent my own money sending it return receipt requested only to find out this was misinformation given to me by your call center. Today I am being told by a conflict resolution manager Samea Wesley that it will yet again take another 5-10 more days to recut the check. I only have until 4/29/2016 to roll this over, otherwise I cant. My time frame is running out. I have spoken with several call center employees, Jacqueline Tobin, Samea Wesley, and Corey Woodrum. I am very upset and unfortunately these calls have gotten heated up and I am beyond frustrated by the incompetence from Fidelity call center employees. I am asking for you to look into getting the check recut to me as soon as possible with my correct name on it. ALLSTATE 401k FBO Shannon M. Dunn. Thank you in advance for your assistance. Thank you for being accessible as you employee Samea told me today that "you don't talk to members."