John sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. – email address that said:
Hi,
My minor relatives were visiting this week. We arrived at the check in counter more than an hour before their flight home. We were told to go to the gate for seat assignments. When we got to the gate we were told the flight was overbooked. You took two days of my life and must lose a day's work. How do I get compensated for lost wages and the two days I lost?
