Hanna sent a message to Carlos Ghosn President and CEO, Nissan Motor Co., Ltd. – email address that said:
Hi, My name is Hanna . I am 30 years old and currently reside in Port Charlotte Fl. I am reaching out to you in your mercy to see if you can help me with my problem. I apologize if I am disturbing you although this is my last shot in the dark. I have been praying every day and have no gave up. I work a regular Job here in Port charlotte and my fiance works as a server at Dennys here also. She is such a beautiful person, my whole life I was lost searching for what I believe did not exist until we met. She is the best thing that God has brought to me since my 30 years in existence. I feel helpless that I cannot help her because I am not in the position to financially. She purchased a 2013 Nissan altimeter on 1/2015 and recently her transmission just went out, I have contacted everyone I could possibly contact to seek help and everyone has turned me down. She has a 12 year old son which we all live together and it is hard for her to take him to school with No vehicle, and also to provide a living by not being able to get to work. She cries all the time which makes me cry because it hurts to know that I can't help her. The power train warranty ends at 60k miles and she currently has 63k miles which falls right outside of that. Things aren't going so well at home, everybody is sad wondering how we will make it and I keep telling them to hang on and not to worry and that God will help us. I am reaching out to you in a shot of the complete darkness to help me, I am in your mercy, I don't know what else to do.