Mrs Smith sent a message to Ross McEwan CEO, Royal Bank of Scotland that said:
My sons runs a business and banks with NatWest.
As his business has grown from a Foundation Account to the next level with a predicted turnover this year of 1.5 million, that is after just two years as a fabrication company. We were promised help and guidance with the growth of the company, however despite numerous telephone calls and visits to the Branch we cannot get an appointment. Could you help?
If so I can email you our Banking details and company name.