Rose sent a message to Marcelo Claure- the chief executive officer of Sprint Corporation- email address that said:
Hi Sir, I am sending you this email because I do not know what else to do. I am a new sprint customer and have been dissatisfied since day one and trying to get issues resolved for three months now and have been sent different places and told so many different things that I am in tears trying to figure things out. This is such a long story.
