Marilyn sent a message to Akio Toyoda President and CEO, Toyota Motor Corporation – email address that said:
Hi Sir,
I'm Marilyn Ramirez from Los Angeles California. We purchased a Toyota Rav4 in 2014 as a mother's gift to me by my husband. We have an option to buy a different car but since I've so much trust in Toyota , we ended up getting this Rav4. It was a great joy to have this car. The best part of it is the navigation system. Since I'm not so good in direction, the navigation helped me a lot.
Well, the dilemma came the other day when I turned on my car and the navigation just turned black. Even the music and the cellphone charger weren't working. I was so devastated since it was only 2 years when we bought it. Th most frustrating part was that we have no idea how it happened. We know that when it comes to durability, TOYOTA is the best. But the question is , "What happened? , it was only 2 years and the navigation just surrendered for no reason? I went to the dealership to ask answer for my questions? But they don't have an idea as well. They said, since I don't have an extended warranty, I might end up paying a lot if I have it done in Toyota. One of the supervisors, recommended to have it fix with other small time sound or navigation shops so it's cheaper.My problem is , I don't want to entrust my car to a different company. Please help. Thank you and God bless.
Sincerely,
Marilyn
