James sent a message to Terry J. Lundgren- Chairman and Chief Executive Officer, Macys, Inc. – email address that said:
Hi,
What should have been been one of the most joyous and pleasant experiences of our lives with our upcoming wedding and doing our gift registry has now turned into a nightmare experience filled with disappointment dealing with Macys and our gift registry
We have spend a lot of money printing our online registry link to 600 invitations that we send out to guests in Brazil, only to now find out that none of those people will be able to buy from our registry. Our wedding is on 12/15/16 and we do not have the time or the resources to redo a registry somewhere else and to reprint invitations. We opened our gift registry at North Park Mall with an associate named Cassi and explained to her that we would get married in Brazil where our family lives, we live in Dallas. Cassi assured us that this is no problem and she helped us open the registry. She helped us set up the shipping details to our apartment in Dallas. The shift supervisor (forgot her name) was with us when we explained our unique situation of getting married abroad but living in Dallas and she also confirmed that there would be no problem for people to buy online and ship to us in Dallas. We opened our registry and send the invitations to Brazil. As people went to the registry to purchase online they were not able to do so from Brazil. We are now left without a gift registry. I have attached a picture of our wedding invitation with the registry link on the bottom.
Our terrible experience started the first day we started scanning items in store and after 3 hours of picking all our items, we were told by Cassi that the scan gun was broken and did not scan any items. We basically spend our whole Saturday afternoon and got nothing done. We dismissed it as a simple mistake and we had to return the next weekend since we work during the week to do it over again. When we got there the next weekend we spend more time adding house items and furniture as the associates told us we could do so. After spending the afternoon scanning furniture, we were told at the end that furniture could not be added to the registry. Another Saturday afternoon without much success. This after the associates told us that we could do it. Finally Cassi apologized for giving us the wrong information and the inconveniences two weeks in a row.
Today we received another apology from Cassi for giving us the wrong information about our families being able to use our registry abroad. This is not good enough. We do not have a Plan – B. What are we going to do now? We called North Park and they apologized. This does not solve our problem! This seems to easy to do for the major inconvenience that we have been put through. We are 4 weeks from our wedding with all our resources spend on invitations with the registry link to 600 people and it is useless. Why were we giving wrong information so many times. We called customer care and they said that people can buy online but that they had to call in. The reason we did an online registry is because people could buy online. It is not easy to make international calls and to buy a product in another country, you also deal with language barriers and major inconvenience. We were told it would work and it does not.
The North Park registry department, including the supervisor, gave us wrong information more than once. This has been a costly error for us to bear. What should have been a joyous experience has been turned into major disappointment and a lot of wasted time..
We need your help to resolve this problem ASAP.
Thank you.
James
