Marcel Hunt sent a message to Christopher Nassetta that said:
I need your assistance with a billing from Hampton Inn San Diego, it appears on check in your staff booked me under a new booking and then charged me as a no show for my existing booking. Unfortunately I was not aware of that outcome and subsequently incurred the cost twice for taking up my booking. I have a reference number Hilton File #24431032 and need someone to see some sense here. I am hoping you can provide some help to your team on right and wrong in this matter.
I appreciate any assistance you can provide,