Kathryn Milazzo sent a message to Christopher Nassetta that said:
Spoke to Shannon #40327 and was not satisfied with results. Need to speak with you and go over troubling events of our 1 month stay at Doubletree Ft Lauderdale.
I want to avoid smalll claims court because it means filing in NY- a lot of time and effort for us, and expense for Hilton. However, I feel upset enough to do if I cannot solve amicably with your firm.
Hope to hear from you in a timely manner K.M. Milazzo
