Harjeet sent a message to Carlos Ghosn – Chairman and CEO, Renault – Email Address that said:
In Customer Email2Case
Oct 5
to me
Dear Customer,
Greetings from Renault India!
This is with the reference to your complaint. We have tried reaching you on your contact number ,however there was no response and will call you again in an Hour. Meanwhile if you want to contact us,please call us on our toll free no. between 07:00am to 11:00pm, 7 days a week.
Assuring our best services at all times.
Best Regards
Renault India Customer Care
harjeet
Oct 10
to In
Customer Care,
As you was aware about my Duster problem,
I have been to PMG auto yesterday,they tried whole day ,but could not fix the problem,
I have left my Duster with them,as i cant drive with noise and i dont know what makes this sound and
how dangerous is to drive.
This is the 5th day ,they could not find the problem,
Renault is a big name and they are in this business from long time, i am surprised there is no body
who can find the solution for the problem.
Please look into this matter seriously,and fix my Duster.
I will pick my car only ,they have fix the problem.
complaint no.
harjeet
Oct 12
to In
Customer Care,
As you was aware about my Duster problem,
I have been to PMG auto yesterday,they tried whole day ,but could not fix the problem,
I have left my Duster with them,as i cant drive with noise and i dont know what makes this sound and
how dangerous is to drive.
This is the 7th day ,they could not find the problem,
harjeet
Oct 13
to In
Customer Care,
As you was aware about my Duster problem,
I have been to PMG auto yesterday,they tried whole day ,but could not fix the problem,
I have left my Duster with them,as i cant drive with noise and i dont know what makes this sound and
how dangerous is to drive.
This is the 8th day ,they could not find the problem,
PLEASE LET ME KNOW IF YOU ARE SERIOUS TO FIX MY CARS PROBLEM OR I AM JUST WASTING MY TIME,I AM WITHOUT MY CAR,YOU CAN IMAGINE HOW DIFFICULT IT IS.
harjeet
Oct 15
to In
Customer Care,
As you was aware about my Duster problem,
I have been to PMG auto yesterday,they tried whole day ,but could not fix the problem,
I have left my Duster with them,as i cant drive with noise and i dont know what makes this sound and
how dangerous is to drive.
This is the 10th day ,they could not find the problem,
harjeet
Oct 18
to In
Customer Care,
As you was aware about my Duster problem,
I have been to PMG auto yesterday,they tried whole day ,but could not fix the problem,
I have left my Duster with them,as i cant drive with noise and i dont know what makes this sound and
how dangerous is to drive.
This is the 13th day ,they could not find the problem,
PLEASE LET ME KNOW IF YOU ARE SERIOUS TO FIX MY CARS PROBLEM OR I AM JUST WASTING MY TIME,I AM WITHOUT MY CAR,YOU CAN IMAGINE HOW DIFFICULT IT IS.
LOOKS LIKE I AM JUST WASTING TIME WITH RENAULT CUSTOMER CARE,IF THIS IS CALLED CUSTOMER CARE,AFTER 13 MAILS TO YOU ,YOU EVEN DIDNOT BOTHER TO LET ME KNOW ,WHAT EFFORTS YOU ARE DOING TO SOLVE DUSTER CARS PROBLEM.
I AM GOING TO WAIT FOR ANOTHER TWO DAYS TO FIX THIS PROBLEM OR I WILL GET BACK MY CAR,AS THIS TELLS ME YOU GUYS HAVE NO SOLUTION AND NO ATTENTION TO FIX THE PROBLEM.
harjeet
4:02 PM (7 minutes ago)
to In
Customer Care,
Thanks to Customer care,they have finally called me after a month ( 91-9915022344 ) to inquire the problem i have with my Duster.
Even though Mr. Manish at PMG auto knows, they could not have resolve the problem i am having with my Duster.Even you guys know the problem with my Duster is some kind of manufacturing problem,thats why they dont know from where is the noise coming.
I dont have to explain again and again,better i should think to take some action against Renault Duster to give me the faulty car.
