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@HomeDepot – Craig Menear – Good afternoon, I just completed a virtual conversation with one of your CS reps regarding

Trisha sent a message to Craig Menear that said:

Good afternoon,

I just completed a virtual conversation with one of your CS reps regarding price matching. At a glance, your company’s online page referring to price matching is a false connotation. In bold letters your page states “NOBODY BEATS OUR PRICES”. And your printed Low Price Guarantee information fails to mention there is much more than the stated material required. No where does it state a company providing appliances through Amazon is NOT permitted as a “Price match”. On the contrary, the customer is not aware of extended circumstances which apply and which will DENY the price matching. Those “specific requirements”, not mentioned on the screen with the BOLD FACED “NO ONE BEATS OUR PRICES” blows that wording right out of the water. Your page is misleading as well as false advertising. It would be in your company’s best interest to rewrite the information on this page and INCLUDE the truth, that indeed you can be undersold. It’s shameful you undermine the intelligence of people who believe the verbiage written. I’m not dissatisfied, I’m angry. I’m angry because your company uses the bait-and-switch fraud technique.

Trisha Wirth

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