Doreen Sowa sent a message to Craig Menear that said:
I have never been so disappointed in your company. We have always been a Home Depot customer. I have a whole kitchen made from one of your kitchen displays in my house. This time something went terribly wrong. I placed a $700.00 order Monday night. I was offered a Tuesday delivery date. I was working so I opted for Thursday. I stayed home all day Thursday. No call or delivery. 8:40pm I called the store. My order was placed on the truck at 12:30pm in Manchester. They couldn't tell me why it wasn't delivered. I received a call Friday am. My order would be delivered today Friday. Well it wasn't. I called the Manchester store again at 8:00pm. No explanation. So I cancelled the whole order. I have cut up my charge card. Please correct this for the next customer.
I have never been so disappointed as I was on Friday. My order was never delivered. I placed a $700.00 order on Monday. A delivery was offered for the following day (Tuesday). I