Cary sent a message to Michael D. White, President, Chairman and Chief Executive Officer DIRECTV, Inc. – email address that said:
Hopefully you are still CEO. If not, perhaps forward to current. Not complaining...but my mother who is in her 90's had a fall and unfortunately we had to put her last fall, in assistant living. Her hope is to return home [It is hard to grow old for when you lose Hope...] We received a bill for $213.35, acc't# or usage of the equipment that she has not used that I know of but could be mistaken for a few months of which we paid today through her credit card. My brother tried to explain the situation and when he explained it to me...$20 fee for 24 months. Return all the equipment...etc. Just hopefully you can understand that sometimes when a contract is signed, but breached, circumstances do intervene. Regards, Cary. We'll pay for what we owe, but...I am also a customer.
