Pamela sent a message to Kevin Mansell – Chairman, Chief Executive Officer and President of Kohl’s Corporation – Email Address that said:
HORRIBLE CUSTOMER SERVICE.....Supervisor Suzy (refused to give her last name and phone number) was extremely rude and refused to help me. Andy made me fix the error that was made my Khols.....how rude is that. I placed an order on line and received the wrong item (it was verified that the mistake was made by Khols) and per Andy I have to return it to the store (using my gas and time...what is the point in ordering in on line) and I have to buy the new one which I may add the one I wanted (Chargers Jersey is no longer in stock so I have to buy another one at a higher price). Tim the manger admitted that Khols made the error but I have to fix it. I spent over $300.00 in the store on Thanksgiving day and was looking forwarded to using my Khols cash to purchase my son a Chargers Jersey and this is a NIGHTMARE....I RECIEVED THE WRONG ITEM AND NOT I HAVE TO FIX IT BY USING MY TIME AND GAS AND NOT AM BEING CHARGED TWICE.....
NO ONE OFFERED TO ACCOMATE ME OR MAKE UP FOR THE ERROR THAT WAS MADE MY KHOLS..... NOW I HAVE TO USE MY TIME AND GAS TO RETURN SOMETHING THAT I NEVER ORDERED
**PLEASE HELP*****EXTREMELY UPSET AND SUZIE AND ANDY ARE MAKING ME FIX THE ERROR THAT WAS MADE BY KHOLS.....I LOVE KHOLS BUT AM SO UPSET I AM READY TO RETURN MY ENTIRE PURCHASE THAT WAS MADE ON THANKSGIVING DAY ($300.00++) AND CLOSE MY ACCOUNT AND TELL EVERYONE THAT I KNOW THAT THEY DONT CARE ABOUT THEIR CUSTOMERS ESPECIALLY WHEN THEY MAKE AN ERROR