Walter sent a message to James E. Meyer CEO, Sirius XM Radio Inc. – email address that said:
How to turn a customer that loves your product into one that will never use it again: First take his money for the second year of service after the initial free one, and then take more money out a few months later with no warning or explanation, causing him to decide to not renew. Then, when the renewal period comes up, phone him relentlessly. When he finally decides to talk to you to tell you that his car is now in a junkyard and he does not trust you with his banking information, you tell him he needs to pay more money and then call another number to cancel, even though they could obviously handle the cancellation right there. So when he replaces his recently-wrecked car with a new one he will not even use the free year of Sirius, because he knows he will be treated by a billion dollar company that acts like it is an internet scammer. Way to go!!!
Walter
