Lisa B. Campisi sent a message to Herbert Hainer that said:
I have been trying to get a refund from your company since March and I still don't have my money back. I have called several times and they state the information has been sent to corporate for a refund but I still don't have my money. My order number was Order# AD013235221 and my case number is 13989182. This is ridiculous and a poor reflection on your company. I will never by anything from Adidas again. Give me my money back!