Constance sent a message to John B. Koch, Chief Executive Officer and President, PODS Enterprises, Inc. – email address that said:
I am a current customer w/PODS and have been since April 2015. Let's just say my experiencing with dealing with this company has been less than pleasurable as there are those within your organization who lack adequate level(s) of exemplifying substantial customer service and conversing with customers in less than a condescending manner appears to be second. Namely to my claim is Rebecca who has been a nightmare to deal with and who continues to aggressively make contact with me after I have requested to handle my current situation w/the supervisor. I have spoken on more than one occasion in person with the local property manager Jeff who has been stellar and very professional in providing assistance even though the billing is outside him hands; he still went above and beyond to show empathy and concern. I have emailed both Rebecca and Zandra and Jessica and I am sure they can forward the email to yourself or another executive deeming it necessary for review. As someone who has worked in the billing and customer service management industry for 20+ yrs, I can truly say add'l customer service training is well within order for many within your organization as they are a very poor representation of your company. I openly invite any feedback or add' clarification of this email.