Howard sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. – email address that said:
I am a dentist who commutes every week from Santa Monica on Monday mornings to San Jose to practice dentistry and back on Thursday. Like other commuters I wait for the rate to go down to by tickets in advance. This June through August is the first time ticket prices have not gone down since 2007. I am upset and am looking for an alternative to Southwest for the first time. Please respond.
