CAROLINA sent a message to Antonio Urcelay Chairman and CEO, Toys R Us, Inc. that said:
I AM A LOYAL REWARDS MEMBER. I RECENTLY HAD A BABY AND I HAVE REGISTERED WITH BABIES R US. FROM THE BEGINNING I HAD AN ISSUE WITH MY REGISTRY WHERE ITEMS WERE NOT GETTING REMOVED FROM THE REGISTRY I HAD TO CARRY IN 4 HIGHCHAIRS TO RETURN WHILE I WAS 9 MONTHS PREGNANT. NOW I HAVE RECEIVED 2 GIFT CARDS FROM 3RD PARTY STORES AS PER YOUR MANAGERS AND THEY WERE NEVER ACTIVATED. I HAVE CALLED YOUR CORPORATE NUMBER AND THEY HAVE DONE NOTHING FOR ME TOLD ME THEY WOULD LOOK INTO IT AND NEVER DID. THIS WAS 75.00 WORTH OF GIFT CARDS THAT I HAVE LOST. I FIND THIS UNFAIR AND IF YOUR COMPANY CAN NOT KEEP TRACK OF THIRD PARTY GIFT CARDS THEN YOU SHOULD NOT SELL THEM IN THESE STORES. PLEASE CONTACT ME BACK WITH A FOLLOW UP
CAROLINA
