Angela P Collins sent a message to William H. Rogers, Jr. Chairman, President and Chief Executive Officer of SunTrust Banks Email Address that said:
I am a mortgage customer of SunTrust. I am not wealthy - just a hardworking nurse. I noticed last year your company paid my county tax twice in September and October, and no one in your company can explain why. I am just getting the run around. I will be following this message up with a letter. I am very disappointed. These funds are sent to pay off the loan early. How can your company practice under these circumstances? I trust you to manage my account appropriately.
