Ebony sent a message to Marcelo Claure- the chief executive officer of Sprint Corporation- email address that said:
I am contacting you all once again due to the issue i have had with over 700.00 being withdrawal from my bank account. This has became a MAJOR inconvenience to my life and now i think i should pursue other options with getting my money back. I have been very patient with all that i have been there with sprint but this has put me in a different place. I specifically asked that i have my money refunded by today as other bills needed to be paid. Still nothing. Next person you will hear from is the news and my attorney. Sorry it has to go this far but my patience has been taken for granted.