Deborah sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
I am contacting you and your office in hopes that someone human will actually speak to me. I have spent the last 45 minutes of my life trying to add your tv and Internet services to my summer home, as I have done for the last 15 years. I ended up in endless loops of recorded prompts and repeated promises of a human to assist me. This frustration only reminded me again that your customer service is horrible. Charter is very quick to shut off my service when you continue to send the bill to a place with no mail service after repeatedly informing your billing department to send to my home address. This happens every year.
You need to pay attention from the bottom up in this company that you were hired to fix. I can't even add your service, pay you money with a bill at my proper address and call to receive simple customer services. If you don't care as you receive your yearly bonuses regardless of your improvements to the company, then at least put a real person in charge of fixing these small problems. I hope you actually address this, as my last hour has been ridiculous service for any American company.