I am extremely dissatisfied and disappointed with my recent customer service experience with Macy’s – Terry J Lundgren email address

Lawrence sent a message to Terry J. Lundgren- Chairman and Chief Executive Officer, Macy’s, Inc.- email address that said:

I am extremely dissatisfied and disappointed with my recent "customer service" experience with Macy's and Macy's.com.
Simply put, I am expected to go out of my way to rectify Macy's mistake in ordering my son's Christmas present online

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