Steven L Reynolds sent a message to Thomas M. Rutledge - Chief Executive Officer and President of Charter Communications, Inc. - Email Address that said:
I am having a problem understanding what you offer a remember me option on your mobile app, that only works for a short period of time. I am in my home, on my device, and it will not allow me to permanently stay logged in. This type of option is important for me, especially since I have memory issues due to a strike! I use technology to help aid me with issues such.as this. I just do not comprehend your device just deciding to keep me out, whenever you see fit. I pay my money, and I want to use my device and application without interference. Please allow me to be able to stay logged in. Otherwise every month or so, I will have to contact your representative. They could be using their time much more wisely, thanks to have to regularly deal with this issue. Allow me the comfort, if being able to access my services whenever I see fit, without technical interference. It is extremely frustrating to have to go through these steps, in my own home where I have service. Any questions or concerns, I can be reached at (314) 585-9659. Thank you.