Gary sent a message to Dan Schulman, President and CEO, PayPal Email Address that said:
I am having challenges contacting customer service. In my vocation I travel and am away from home quite a bit. In October/November I was in Kenya. I utilized Paypal to pay for some services there. I appreciated the convenience of the Paypal service. My intension was to have the payments withdrawn from a linked bank account. After returning home I was finally able to reconcile my bank statements. I noticed that some payments had not been withdrawn from the bank account. After some research I discovered that my Smart Connect account had been charged. I'm not sure how that happened. It may have been my mistake. However, I never received a paper statement nor an e-statement. (A friend monitors my mail at home when I am out of town) Because I was unaware of the charges, late fees and interest had accrued on my Smart Connect account. I immediately paid the balance due minus those charges. I emailed customer service explaining what had happened as I have done here and requesting a curtesy reversal of those fees. A couple of weeks later I received an email from Paypal asking me to rate my experience with customer service. At that point I had not received any. There was not yet a response from my email. I resent the email. Sometime later I received an email response instructing me to call a Paypal Smart Connect Specialist. I have been on the road again so it has been difficult to respond in a timely manner. I finally called the number. I responded to all the voice commands. Suddenly there was a recording stating that this call must be immediately disconnected and I was instructed to call a different number. The number was given. While I grabbed for something with which to record the new number the call was cut off. I think you can imagine my frustration at that point. I have two requests: 1. Reverse the late fees and interest charged to my Smart Connect account. 2. Ensure that I receive either a paper statement or e-statement for my account. (I did check my profile information on the website and it is correct. Supposedly I am set up to receive e-statements but I am not receiving them; not even in my junk file). Thank you for your consideration. - Gary
