Lou sent a message to Jane Fraser CEO, CitiMortgage – email address that said:
I am hopeful that this gets read and not redistributed. As a home owner with a small loan from citi, I am required to have any claims check endorsed by my lender.
Citi is my secondary lender, my primary lender endorsed my check and fed ex it back to me.
Citi, however, has the audacity to ask me to send them a check to pay for priority mail back to me. Are you kidding me? I pay my mortgage on time to you with a ridiculous rate where you will make $93,000 on interest alone over 30 years and you want $10 more from me.
Good news is bills are pulling up from the flood I had and all I can tell these companies is sorry citi sent endorsed my check but sent it back to me standard mail. Which, according to your records was mailed out on 4/1. Oh can you track that to make sure it's not lost somewhere, I need to pay the people that deserve to get paid.
All in all your policy sucks. If I could move my mortgage from you I would.
Hopefully the check isn't lost and gets here today.