Michele Rapoza sent a message to Akio Toyoda President and CEO, Toyota Motor Corporation - email address that said:
I am leasing a 2016 RAV4 S. This is our families 8th Toyota. Weve been loyal customers. We are very disappointed with the RAV4. The problem is having to turn the headlights on and off! For the last 20 years Ive had auto lights. It really is a major problem. Its my car but driven by my husband or daughter when we go together. We forget to turn them on then we forget to shut them off. Its a 2016 vehicle that I make over a $300 payment each month. Family and friends are so surprised when I tell them that information. It really has turned us off from Toyota. My husband had a Tundra now he has a Highlander, Ive had two Camrys, my daughter had a Corolla now she has a Camry, my other daughter had a Camry. Happy customers that are going to leave the Toyota family. Im sure you want to hear good and bad feedback.
Thank you!
Michele
