Jamie sent a message to J. Clifford Hudson Chairman and CEO, Sonic Corp. – email address that said:
I am not a mystery shopper just a very concerned customer, let explain my most recent customer experience.
Date: 07/17/2016 9:41 p.m. -
I arrive at the drive thur location and was greeted by a woman yelling through the intercom repeatedly "Can I take your order?" I proceed to give her my order, she than asked me to repeat my order because she had to change her batteries, so I repeated the entire order.
I drive around to the window, a gentlemen provide a total of $26.88, I gave him $40.00 and watched him put the money in his pocket and give me $13.12 change from the register. Then I asked him for a receipt and it shows that I received 0.12.
Then about 15 minutes later a lady came to window and asked me what did order. Then she came out the building and started giving everyone that was behind me their food. I continued to wait about 20 minutes later the gentlemen handed me my order.
I asked about the drinks, he said what drinks did you order, I proceed to tell him and left made the drinks and came back to the window. He spilled the grape cream slush on the counter, he scooped it up and put it back in the cup and proceed to give it to me. I than asked politely, can you please make me another drink. At this point, I stood out of my car and literally watched him get a new cup and pour the same exact drink into the new cup and proceed to give it to me. I told him no thanks, you have got to be kidding me.
This was the worst experienced that I had at sonic and the quality of food was horrible. I thought that I would take the time to let you know how your customers are being treated at this location. This is a risk to your reputation, finances and the well being of your customers.
